Please take a moment to review our Refund Policy, Private Policy, Tour Disclaimers, and Terms of Service agreements below. Please reach out with any questions.
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The terms for a Refundable Ticket vs. Non-Refundable Ticket are as follows:
Refundable Ticket:
Cancellation: Full refund if canceled up to 48 hours before the trip.
Rebooking: Free rebooking up to 48 hours before the trip.All cancellation requests must be submitted in writing at least 48 hours before the trip’s start. Reservations made within 48 hours are not eligible for a refund.
Non-Refundable Ticket:
Cancellation: No refunds.
Rebooking: Rebooking allowed up to 48 hours before the trip.Trip Protection for Refundable Tickets
If you purchased trip protection, your cancellation window has been extended up to 12 hours before the start of the tour. You’ll be fully refunded for the ticket (minus the trip protection and fees). Send your request by responding to this email.Trip protection may not be added within 12 hours before the start of the tour.
No Shows and Late Arrivals will not be refunded.
What if we cancel?
We reserve the right to cancel for any reason, including, but not limited to weather, ocean conditions, passenger count, mechanical issues, safety for you, our guests, and our crew. We’ll do our best to reschedule your trip based on availability or you’ll be issued a refund in full.
We commit to our employees and other guests and adhere to our 48-hour cancellation policy regardless of circumstances. We suggest traveler’s insurance for any issues such as illness, weather delays, and other circumstances that prohibit travel or participation on your part for any of your travel plans.
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- Full payment is due at the time of booking.Cancellation PolicyThe terms for a Refundable Ticket vs. Non-Refundable Ticket are as follows:Refundable Ticket:
Cancellation: Full refund if canceled up to 48 hours before the tour.
Rebooking: Free rebooking up to 48 hours before the tour.All cancellation requests must be submitted in writing at least 48 hours before the tour’s start. Reservations made within 48 hours are not eligible for a refund.Non-Refundable Ticket:
Cancellation: No refunds.
Rebooking: Rebooking allowed up to 48 hours before the tour.What if we cancel?
We reserve the right to cancel for any reason including, but not limited to weather, ocean conditions, passenger count, mechanical issues, safety for you, our guests, and our crew. We’ll do our best to reschedule your trip based on availability or you’ll be issued a refund in full. We will contact you via the phone number and/or email address provided in the reservation. We are not responsible if we can not contact you for important information regarding the charter. We do not call international numbers.
All reservations made before August 16th, 2024 are REFUNDABLE tickets and the 48-hour cancellation policy still applies.
We have a commitment to our employees and other guests and adhere to our 48-hour cancellation policy regardless of circumstances. We suggest traveler’s insurance for any issues that may arise such as illness, weather delays, and other circumstances that prohibit travel or participation on your part.
- Full payment is due at the time of booking.Cancellation PolicyThe terms for a Refundable Ticket vs. Non-Refundable Ticket are as follows:Refundable Ticket:
- Full payment is due at the time of booking.Cancellation PolicyThe terms for a Refundable Ticket vs. Non-Refundable Ticket are as follows:Refundable Ticket:
Cancellation: Full refund if canceled up to 48 hours before the tour.
Rebooking: Free rebooking up to 48 hours before the tour.All cancellation requests must be submitted in writing at least 48 hours before the tour’s start. Reservations made within 48 hours are not eligible for a refund.Non-Refundable Ticket:
Cancellation: No refunds.
Rebooking: Rebooking allowed up to 48 hours before the tour.What if we cancel?
We reserve the right to cancel for any reason including, but not limited to weather, ocean conditions, passenger count, mechanical issues, safety for you, our guests, and our crew. We’ll do our best to reschedule your trip based on availability or you’ll be issued a refund in full. We will contact you via the phone number and/or email address provided in the reservation. We are not responsible if we can not contact you for important information regarding the charter. We do not call international numbers.
All reservations made before August 16th, 2024 are REFUNDABLE tickets and the 48-hour cancellation policy still applies.
We have a commitment to our employees and other guests and adhere to our 48-hour cancellation policy regardless of circumstances. We suggest traveler’s insurance for any issues that may arise such as illness, weather delays, and other circumstances that prohibit travel or participation on your part.
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Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
- We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
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All tours require a minimum of six passengers to run. In the rare event we do not reach our minimum Kona Snorkel Trips will be in contact via email, text, or phone call (no international calling) to reschedule or issue a full refund.
Kona Snorkel Trips reserves the right to cancel for inclement weather or other unforeseen circumstances. You’ll be rescheduled or issued a full refund on the rare occasion this may occur.
Kona Snorkel Trips is not responsible for any lost, damaged, or stolen property aboard or left behind from any of the tours.
Wildlife often appears, but isn’t guaranteed.
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The materials appearing on Kona Snorkel Trips’ web site could include technical, typographical, or photographic errors. Kona Snorkel Trips does not warrant that any of the materials on its web site are accurate, complete, or current. Kona Snorkel Trips may make changes to the materials contained on its web site at any time without notice. Kona Snorkel Trips does not, however, make any commitment to update the materials.
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Kona Snorkel Trips has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Kona Snorkel Trips of the site. Use of any such linked web site is at the user’s own risk.
7. Site Terms of Use Modifications
Kona Snorkel Trips may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
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