Frequently Asked Questions

Your health is important to us.  Kindly read the medical questionnaire listed below.  You acknowledge your responsibility for any omissions related to the failure to disclose any present or previous health conditions. If you have a positive response you will seek approval from a physician prior to joining a tour with Splashers Ocean Adventures, Inc DBA Kona Snorkel Trips.

Medical Questionnaire

Full payment is due at the time of booking.

You may make changes or cancellations to your reservation up to 48 hours prior to your trip and receive a full refund.

We enforce a strict no refund/no reschedule policy with less than 48 hours notice before the trip, with no exceptions. THIS INCLUDES RESERVATIONS MADE INSIDE OF 48 HOURS BEFORE THE START OF THE TRIP.

We suggest traveler’s insurance for any issues that may arise such as illness, weather delays, and other circumstances that prohibit travel on your part.

What if we cancel?

We reserve the right to cancel for any reason including, but not limited to weather, ocean conditions, passenger count, mechanical issues, safety for you, our guests, and our crew. We’ll do our best to reschedule your trip based on availability or you’ll be issued a refund in full. We will contact you via the phone number and/or email address provided in the reservation. We are not responsible if we can not contact you for important information regarding the charter.

You can cancel or reschedule/rebook your tour by clicking Change booking or Cancel booking via your booking confirmation email.  It’s located under the date of your activity.

If you’re inside of the 48-hour cancellation policy cancellation or changing your booking is not possible. We require this to be done 48 hours prior to your tour so it gives us an opportunity to rebook your spots!

No, we can only contact you by the email you’ve provided. Please check your email regularly as we may have to contact you with important information regarding your trip.

Yes, swimming skills are required (swim/stay afloat without assistance) to enter the water on all the tours.  Beginner snorkelers are welcome on all daytime tours.

For the manta snorkel, you should be able to swim 50 yards without additional floatation. You should have prior snorkeling experience and consider yourself an intermediate snorkeler as this is a nighttime open ocean activity. In the event of an emergency would be you able to get yourself back to the boat?

Non-swimmers can join the morning snorkel trip to enjoy the iconic Kona coastline from the boat, but will not be permitted to enter the water. Non-swimmers are not permitted on manta ray charters. This is for your safety, the crew’s safety, and courtesy to the other guests onboard. Wearing a life jacket is not a replacement for no swimming skills.  This is for everyone’s safety.

No, your safety is our number one priority. While we admire your desire to power through and still be adventurous we will advocate for your safety and you’ll be denied boarding or entry to the water (injury dependent).  No refund will be offered.  This is at the discretion of the Captain and crew.  If you have any questions about your injury the fact you have an injury means the answer is no – you cannot join.

No broken legs, arms, dislocated shoulders, sprained ankles, new knees or hips, etc.  (This is not an all-inclusive list) You should be in good physical condition to join our tours.

Yes! We provide good quality snorkeling gear including masks, snorkels, and fins for our day snorkel trips.

Wetsuits are provided for the manta tour only.

All of our guests wear floatation belts on the manta tour to keep your hips and feet up from dangling and kicking the mantas.  This is not a replacement for swimming skills.

We can provide you with either a pool noodle or float belt for the daytime snorkel to give you extra confidence but keep in mind all guests must have basic swimming skills to enter the water. 

Wetsuits sizes are from kids 6-8 to adult 3X.

Yes, we have a limited selection of prescription masks available for those nearsighted (negative numbers). They are first come first served. If you plan to snorkel more than once, purchasing a mask (check out Kona Honu Divers selection) may be worthwhile with your correct prescription.  For those farsighted (positive numbers), you’ll need a unique custom mask that is not easily obtained from a dive shop and needs to be ordered from www.prescriptiondivemasks.com.

Snorkel Bob’s in Kona has a full selection to rent.  If you have a strong prescription it’s recommended you bring your snorkel mask or rent the one you need.

Yes! We want you to be comfortable and have an enjoyable experience. We welcome you to bring your own snorkel gear or use ours – whatever is more comfortable for you.

Day Trips

• Hat
• Sun-protective clothing
• Reef-safe sunscreen
• Towel
• GoPro

Manta Night Snorkel

• Towel
• Jacket (zip up)
• GoPro

A small dry bag is recommended as we have limited dry storage onboard and seaspray is normal

Kindly leave any extra items in your car or in our storage locker on the dock. Key storage is provided as well, so those don’t get lost!

Yes, you’ll want to capture some memories!  A GoPro is the best – especially for the manta charter as you’re using one hand to hold onto the board. 

Yes, we have a couple of GoPro’s to rent on a first-come basis or you can visit our friends at Ali’i Adventures who rent GoPro 9’s at their downtown shop by the Kona pier. Be sure to pick one up before the charter. They are open 9am-5pm. The rental price is $40.00 for the day (night). SIM cards are available for purchase.

You’ll want to arrive wearing your swimwear, ready to go! For daytime snorkels, we highly recommend a rashguard and leggings with sun protection instead of sunscreen. If you do bring sunscreen – kindly make sure it’s reef safe.  We know you want to have fun in the sun, but Hawaii’s sun is strong and we don’t want you to get a sunburn so covering up is your best option.

At night those same items can provide a little bit of additional warmth and protect you from tiny critters that sting.  

Yes, but we do not recommend them. Full-face masks have a higher tendency to fog and your mouth is enclosed which makes it extremely difficult for us to hear you if you are having an issue.  Your comfort is important to us so if you will have a better experience snorkeling with your full-face mask, you’re welcome to. We provide the standard mask and snorkel setup.

No, there is no weight restriction but guests must be able to physically and safely maneuver on and off the vessel without assistance.  Snorkeling can also be a physically exerting activity and we are 20-45 minute boat ride from medical care in the event of an emergency. Our vessel is not suitable for everyone and if we feel it is unsafe for you to join you will be denied boarding and no refund will be offered.  Your safety is our number one priority.  You must be in good physical and mental health to join the tours.

No, we have minimum age requirements.  We do not recommend our vessel for anyone over the age of 75.  Our vessel is not suitable for everyone and if we feel it is unsafe for you to join you will be denied boarding and no refund will be offered.  Your safety is our number one priority.  You should be in good physical and mental health to join the tours.

Yes, all charters need to have a minimum number of guests to run, six guests.  While this typically isn’t an issue sometimes we do have light boats and will need to reschedule you for a different day.

• We depart from the Honokohau Small Boat Harbor. The easiest way to get there is to follow the Google Maps link in your confirmation email or type Kona Snorkel Trips into Google Maps and follow the directions.  If you know where the harbor is just turn in and stay to the left and follow the road until you come to the two-story building with a red roof and gas station.  Park in the lot and meet us at the covered picnic tables.  If you arrive at check-in and our boat is not there or no one is present to check you in we are either bringing the boat around or coming back from our previous trip.  Of course, it doesn’t hurt to check your confirmation email for the correct date.

• The address for GPS or smartphone maps is: 74-381 Kealakehe Pkwy, Kailua, HI 96740 or you can put Kona Snorkel Trips in Google Maps

We are about a 10-minute taxi ride away from where you get off the cruise ship.  We’d love for you to join us, but keep in mind sometimes taxi’s and Uber’s are scarce.

While we’d love for everyone to come with us our boat is not suited for everyone.  To board the boat one must take a big step up from a floating dock onto the pontoon and then a big step down into the boat. To get back in the boat, from the water, guests must be able to climb a short ladder unassisted.

On our daytime snorkel trips, we are guaranteed to see an abundance of live coral reefs rich with marine creatures big and small and many varieties of fish, including many endemic species. Often times we are fortunate enough to see the local spinner dolphins from the boat.  

**Please note that the spinner dolphins and whales are protected under the marine mammal act and we can only observe from the designated distance.  If dolphins try to engage we have to take evasive measures to disengage from them.

The itinerary for both trips is the same, just the timing is different. On the earlier trip, we check in during daylight hours, catch the sunset from the boat and enter the water after dark.  There are often more boats out during this time frame.

On the later trip, we check in at night and zoom off into the darkness to our manta snorkel location. There are fewer boats that do a second trip.  You’ll get home late – especially during the summer months.

During both experiences we are snorkeling in the dark, however, the ocean is lit by lighting equipment on the snorkel boards. The mantas aren’t particularly more prevalent on one trip or the other – they’re wild animals so they show up on their own time.

This is the most popular tour on the island which is why we offer two tour times so that we can accommodate all the guests that want to attend.

You will be wearing a mask, snorkel, wetsuit, and floatation belt.  We’ve modified surfboards that have rope “handles” going around the perimeter of the board.  You’ll lightly hold onto the rope handle superman style (arms outstretched over your head).  This is why it’s important not to have any shoulder issues!  In the middle of the board, we’ve cut out holes and inserted high-powered lights that attract plankton which is what the mantas love to eat!  There are 9-10 guests per board.  Your guide will “tow” you around to the best spots to view the mantas.

On our morning snorkel trip, we provide chips, Hawaiian juices, and water.  If you have any specific dietary restrictions you’re welcome to bring your own snacks!

No, our license doesn’t allow us to serve alcohol. For your safety and the best experience for all guests, please don’t consume alcohol prior to your snorkel trip. You’re welcome to bring your own and enjoy beverages once you’re done snorkeling and out of the water (day tours only). Cheers!

Yes, we have plenty of shade on board.

No, we do not have a restroom on board.

The great thing about our boat is that it’s fast-moving and open-air. This means guests are less prone to seasickness. When we’re moving quickly, we avoid the swaying and sloshing movement that often causes that icky feeling. With that said, there are people who are more susceptible and we still want you to have a great time so it’s always better to be proactive. We sell acupressure Sea-Bands at check-in as a non-drug option.

You can slide into the water from the pontoons.  There is a short ladder to climb to get back into the boat.  You must be able to climb the ladder unassisted.

We limit the number of guests onboard to 18 plus 3 crew members. Our coast guard allowed capacity is more, but 18 guests fit comfortably.

If it’s not safe we don’t go! Our team will make a determination whether or not the trip can go out safely. If we cancel, we will do our best to rebook you for another time. We will give you a full refund if we cannot accommodate you.  A little rain doesn’t hurt anyone – you’re getting wet anyway!

We sometimes have to cancel the trip at the last minute.  While we know it is a major inconvenience for our guests sometimes the conditions change from safe to unsafe right before the charter.  Or the ocean conditions are calming down and we hope they’ll be safe enough to run the tour by check-in time – and they aren’t.  What is a major bummer is canceling too early and then conditions are fine at tour time.  That’s the biggest bummer!  We do our best with the information we have and the experience under our belt to make the best decision -we’ll always err on the side of caution for you and our crew.

Our boat, Orca, is a 27.8’ rigid hull inflatable boat (RHIB) with twin Yamaha 200 outboard motors, allowing us to move quickly down the coastline. Orca is a retired Navy Seal vessel.

Our captain and crew are prepared to handle any situation that may arise and will instruct you in the event of an emergency. All of our staff are certified with current CPR with AED and Oxygen and have acquired in-water rescue skills as either a dive master (or higher) or level 1 freediver or lifeguard certification. Rest assured, you’re in good hands with our team!

Yes, our boat is a coast guard certified vessel and complies with all of the requirements for a commercial vessel, and then some. We have a first aid kit, oxygen (O2) kit, Automated External Defibrillator (AED), Emergency Position Indicating Radio Beacon (EPIRB), flares, horn, life jackets, and fire safety equipment on board

Yes, the Coast Guard requires commercial boats to carry emergency life vests for all guests in the event of an emergency.  Children 14 are required to wear lifejackets while underway.

Kids are welcome on all of our charters (the minimum ages vary per charter), but they must be accompanied by a parent/guardian at all times.

Parking is free and convenient. When you arrive at check-in, you’ll see gravel spaces for parking nearby. Park, lock, and come over to start your adventure!

No, we’ll be doing it Hawaiian style – barefoot – for all of our trips. Because stepping on lava is dangerous for guests and stepping on coral is dangers for guests and damages the reefs we enjoy, we will not be stepping or standing on anything except our boat deck and ladder for the duration of the experience.

Since manta rays are wild animals their presence is affected by a variety of factors, and we don’t have control over whether or not they grace us with their presence. Because your enjoyment on the trip is a high priority to us (second only to safety), we do everything we can to find mantas for you including making informed decisions on where to go to have the best opportunity to see them. 

MANTA GUARANTEE

Please note that the Manta Rays are wild animals and their presence is not guaranteed. If you do not see a manta on your night out, you can go again on another night on a space-available standby basis. Keep in mind that standby spaces may be extremely limited, especially during the busiest times of the year. This offer never expires, but is non-transferable and has no refund or cash value. We are typically very successful in finding mantas for you; however, if they are not around, the costs involved with setting up the charter and getting all our guests to the location will not allow us to offer you a refund.

People typically have a few questions when this happens…

Q: How do you get on a standby list?

A: Hitting reply to your confirmation email letting us know which dates work best for you is typically the easiest because it’s associated with your original reservation.

Q: Is being put on the standby list the same as being confirmed?

A: The standby list is just like flying standby on airlines. If space is still available before the start of the tour you’ll be confirmed. You can try again for a different night if there is no space that evening.

Q: Do I have to use it on my current vacation trip?

A: No, the offer does not expire! If you come back in two years we’ll still honor our manta guarantee.

The length of time you’re in the water varies by trip. Typically on our Kealakekua Bay Morning Snorkel trips, guests have an hour or more in the water. If you’re done snorkeling before that, you’re welcome to climb aboard and hang out with the captain. On both of our Manta Ray Snorkel trips, guests have 30-40 minutes in the water. We find that’s a good amount of time to view the mantas and have a great experience before guests are ready to get back on the boat.

Yes, as awkward of a subject as it can be, it’s a question that we get multiple times per day.  

No, group discounts are not available, however, often times it’s more financially advantageous for a group to select a private charter depending on the number of guests. Ask us, we’ll be happy to help you choose which option is best for you!

Yes, when you book a Combo Package you receive a savings of 15% on both a morning snorkel and a manta snorkel.

For our Kama’aina (Hawaii resident) we offer 10% off any tour (excluding privates).  Book your tour online and then respond to the confirmation email with a picture of your Hawaii ID and everyone in your party that is Kama’aina.  We’ll apply the discount and issue a refund. This discount only applies to Kama’aina  – it does not apply to family or friends visiting Hawaii residents.

For our active military, we offer 5% off any tour.  Follow the same instructions above.

Ridealongs are not permitted for the Manta charter but are available for daytime tours.  The cost for a snorkeler or rider is the same.

No, we do not provide transportation.  We highly recommend having a rental vehicle as Uber, Lyft, and taxi services are not very reliable

Leave all valuables at your accommodations.  We have a gear locker (where we keep our snorkel equipment) where we’ll store your shoes and car keys.  It is advised NOT to leave luggage in the car.  Make your reservations accordingly so you have time to drop off your luggage before joining us.

The temperature varies seasonally, but year-round our water temps are relatively warm. During the winter months, it may dip down to 74 degrees. Late summer will be around 80 and the rest of the year somewhere in between!